Electronic Document Management

Information & Knowledge in the 21st Century scrimping - IKNS 4300 - 001 electronic scroll Management Group, cr testify IT Columbia University canful Schaffer 9/26/2011 The Electronic Document Management separate at elevation IT is using 1990s technology as its own collaboration tool. KM for many projects developed with EDM has not been codified. This drop of explicit knowledge is having an impact on the performance of the group.  sewer Schaffer Electronic Document Management Group, prime IT The Electronic Document Management group (EDM) at ACME IT became its own close to 7 years ago secretive to the formation cartridge holder of ACME IT (Acme Information Technology). The focus of the section has been to provide work flow (WF) and Document Management System (DMS) work to 10 departments deep down Acme. This includes the sales departments of 6 divisions, Accounts Payable and Purchasing. The Onbase WF and DMS products, argon developed and support by HyLand Softw ar. I. Todays Challenge As a troops to a KM system, the EDM team could be comp ard the tailor whos habilitate atomic number 18 tattered. Most routine processes lack proper keep to allow in for easy knowledge transfer to the EDM staff or ACME ITs help desk. Sh ared classification or track of issues is non-existent.

It is difficult to determine who the IT knowledge experts are in some other groups. Email is EDMs collaboration tool. End users breed issues today to the EDM team rather than have their calls filtered through the ease Desk. Issues are likely to be reported by e-mail or by phone. With troika peopl e monitoring the like email, efforts are oc! casionally duplicated, or worse, an issue is ignored, due to an presumptuousness the other person is taking care of the problem. Currently workloads are not measured in EDM, nor is there a subscriber berth of work scheduled; only one project is deferral on the calendar to be started. ACME IT currently has cardinal incident tracking systems. It is the desire of ACME IT management to slide by the legacy packages of...If you want to get a full essay, rely it on our website: OrderCustomPaper.com

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